Service & warranty

Service the thing you built, on the same ledger

The warranty ticket should sit next to the order and the part history. In Totaum, service tickets convert to billable orders, warranty coverage is determined automatically, and it all posts to the books — technicians included, at no per-seat cost.

What it does

  • Service history that lives next to the build and the part
  • Warranty coverage decided automatically, not by memory
  • Field techs on the platform without a per-seat bill

How it works in Totaum

  • Service tickets by site, equipment, and coverage
  • One-click convert from ticket to service order
  • Warranty policies, registrations, and claims
  • Automatic coverage determination
  • RMAs / customer returns and service contracts
  • Coverage-driven accounting on the real ledger
  • Free technician (operator) seats

Service & Warranty is an add-on that layers onto any plan.

FAQ

Common questions

Does Totaum charge per technician for field service?

No. Service technicians use the free operator interface and are never billed as a seat. Service & Warranty is priced as an add-on on top of any plan, not per technician.

Is warranty coverage determined automatically?

Yes. Totaum determines warranty coverage automatically from the registration and policy, then drives the resulting accounting on the same ledger as the order and the parts.

See it on your own data

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